Consumer Dispute Resolution

In the event of a consumer dispute, the consumer may resort to an Alternative Consumer Dispute Resolution (ADR) entity, as provided for in Article 18 of Law No. 144/2015 of 8 September.

 

ADR Entity

CIMAAL – Algarve Consumer Conflict Information, Mediation and Arbitration Centre

Av. 5 de Outubro, nº 55, R/C Dto., 8000‑075 Faro, Portugal

Phone: +351 289 823 135

Email: info@consumoalgarve.pt

www.consumidoronline.pt

 

European ODR Platform

The consumer may also use the European Online Dispute Resolution (ODR) Platform available at:

https://ec.europa.eu/consumers/odr